For the last 24 hours, we’ve been aware of and working to solve multiple issues affecting players who form parties intending to play on the same layer together. Today, we deployed some changes that we think helped the situation, and we’re continuing to look at every report we receive to hopefully find more adjustments or fixes that we can make.

There is one issue in particular that we want to call out: If you don’t see your party after walking through the Dark Portal, we strongly recommend that you stay on one side of the portal and do not continually walk back-and-forth through the portal. We’ve noticed players doing this and it appears to make you increasingly unlikely to get onto the same layer! We’re developing a fix for this particular issue and we expect to implement it next week, after thorough testing.

Thank you very much for your patience and understanding.